Solutions Engineer, Associate

Role Overview

As a Solutions Engineer, Associate at PayTrace, you will be the technical bridge between our Sales team and our Merchants, Partners, and ISVs. You’ll dive deep into pre-sales discovery to understand unique business needs and design technical solutions that leverage the full power of the PayTrace platform.

What You Will Do

Technical Sales Partnership: Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs. Solution Architecture: Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.

Why It Might Be a Fit

We value hands-on experience and industry knowledge over specific degree requirements for this role. 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services). Customer-Facing: 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.

Requirements

• High school diploma or GED
• 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services)
• Customer-Facing: 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity
• API Proficiency: Hands on experience with APIs (specifically JSON)
• Payments Industry Fluency: A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Education Assistance
• Paid Maternity & Paternity Leave
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account