Mid-Market Customer Success Manager
NablaSugar Land, Texas, United States
Posted January 27, 2026
Full Time
About the Company
Nabla is a team of entrepreneurs, clinicians, and engineers committed to bringing back joy to the practice of medicine by developing AI assistants that streamline clinical documentation and improve healthcare experiences.
Job Description
We are seeking an experienced and dynamic Mid-Market Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our Mid-Market accounts, ensuring their success and satisfaction with Nabla.
Requirements
- 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology
- Strong experience in and understanding of the healthcare industry and the needs of clinicians
- Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders
- Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions
- Ability to quickly learn and understand complex technical products and explain them to non-technical users
Benefits
- Competitive salary and stock options
- 100% individual coverage for Medical, Dental, and Vision insurance
- Unlimited paid time off and 11 national holidays
- Unlimited sick leave
- Paid leave for new parents
- $1,500 to purchase home office equipment