Team Lead - Onboarding Operations
NALANairobi, Nairobi County, Kenya
Posted April 15, 2026
Full Time
About the Company
NALA is building Payments for the Next Billion.
Job Description
NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. We operate two core products: NALA, our consumer app, and Rafiki, our B2B payments infrastructure. We're looking for a Team Lead - Onboarding Operations to own how customers and partners are onboarded into RAFIKI, leading a team responsible for reviewing, verifying, and approving onboarding cases across markets.
Requirements
- 3+ years experience in onboarding operations, compliance, or legal within financial services or fintech
- At least 2 years of team leadership experience, managing analysts in a high-volume, detail-heavy environment
- Strong working knowledge of regulatory requirements (KYC, KYB, AML, CDD)
- Proven experience managing end-to-end onboarding processes
- Track record of improving operational performance
- High attention to detail and decision accuracy
- Experience handling escalations and high-risk cases
- Strong analytical and problem-solving skills
- Experience working cross-functionally with Compliance, Legal, Product, or Commercial teams
Benefits
- 23 Days Off Plus KE Bank Holidays
- Birthday Leave
- Enhanced Parental Leave
- Learning Budget
- Monthly Socials
- Free Coffee
- Free Lunch