Senior Generator Field Technician

National Power, LLC is seeking an experienced Senior/Master Generator Technician to perform and supervise service operations for customers and service teams. The role requires hands-on technical expertise and strong leadership capabilities.

Requirements

• Supervise and direct the work of assigned service technicians
• Evaluate performance, provide coaching and feedback, and develop training programs
• Identify and assign team members to provide field support and mentorship
• Partner with Service Director to resolve employee performance or behavioral issues
• Participate in recruiting and hiring of field service technicians
• Conduct preventive maintenance, emergency maintenance, startup, troubleshooting, repair, and maintenance of generators and related equipment
• Make pre-startup site visits to advise and assist installing contractors
• Lead safety initiatives and oversight for all technicians in assigned geography
• Execute Quality Control programs within assigned geographic territory
• Support Service Manager in reviewing work orders at all stages of project execution
• Drive and promote continuous improvement of field operations
• Provide customer-focused support to enhance customer relationships and resolve concerns
• Support planning and quoting of complex service projects
• Assist Service Director with Generac warranty process administration
• Advise service operations team on time and materials needed for various service levels
• Provide after-hours emergency response support as needed

Benefits

• Competitive pay depending on previous experience and current certifications
• Overtime paid at 1.5 X base
• Three weeks of paid vacation after 90 days
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)