1009-321 Helpdesk Service Manager - D Grade - March 2026

The Helpdesk Services Manager leads a team of six support officers providing first‐ and second‐line assistance to staff across multiple sites. The role ensures a consistent, customer‐focused support experience, effective incident and request management, and the continual improvement of helpdesk processes.

Requirements

• Passionate and enthusiastic about technology and digital services.
• Self-motivated, organised and disciplined.
• Knowledgeable about Microsoft 365 technologies.
• Positive, pragmatic and productive.
• Able to and enjoy working as part of a highly motivated, dynamic, team of IT specialists.

Benefits

• civil service pension scheme
• generous holiday leave allowance
• flexi time
• employee discount scheme
• environment with flexible working options
• focus on wellbeing with access to an employee assistance programme
• death in service benefits
• cycle to work and electric vehicle salary sacrifice schemes
• access to an employee discounts scheme
• learning and development tailored to your role