Manager, Quality Performance Monitoring
NAV CANADAOttawa, Ontario, Canada
Posted March 30, 2026
Full Time
About the Company
NAV CANADA is the private sector, non-share capital corporation that owns and operates Canada's civil air navigation service (ANS). NAV CANADA co-ordinates the safe and efficient movement of aircraft in Canadian domestic airspace and international airspace assigned to Canadian control. Through its coast to coast to coast operations, NAV CANADA provides air traffic control, flight information, weather briefings, aeronautical information, airport advisory services, and electronic aids to navigation.
Job Description
Reporting to the Manager, Quality Integration, the Manager Quality Performance Monitoring is responsible for implementing, tracking, and monitoring Quality data that reflects the health of the NAV CANADA Quality Management System (NC-QMS). This role provides quality data and insights to enable continuous improvement by establishing and monitoring Quality Performance Indicators, administering performance dashboards, and integrating quality data sources.
Requirements
- Bachelorâs degree in Engineering, Data Analytics, Quality Management, or related field
- Professional certifications in Quality (e.g., ASQ, ISO, IOSA), Data Analytics, or Project Management
- 3+ years in quality performance measurement, data analysis, or operational excellence roles
- Experience in developing dashboards (Power BI, etc), KPIs, and performance reporting systems.
- Experience in conducting in-depth root-cause analysis and developing corrective action plans/mitigations to hazards and risks
Benefits
- Defined benefit pension plan
- Competitive compensation and benefits
- Flexible work arrangements
- Diverse and inclusive workforce
