Customer Care Lead Consultant

Customer Care Leads have advanced knowledge of the travel industry and its key suppliers, possessing technical, professional, and customer service skills. They are responsible for dealing with escalations, providing resolutions, and maintaining a professional attitude at all times.

Requirements

• 5-9 years of experience in TMC/BT Consultant Role
• 5+ years of experience with multiple GDS (Sabre, Amadeus, Galileo)
• Intermediate level Sabre (Sabre 4 native) required
• IATA accreditation (WWAFT/WAII/BA2)
• Customer Service experience within a contact center or customer facing role
• Tech Savvy in Gmail, Zendesk, Slack, Salesforce, and internal travel customer service platform