Director, Customer Success (15 month FTH)

Nearmap is a SaaS company seeking a Director, Customer Success ANZ to lead and grow their Customer Success team across Australia and New Zealand. The successful candidate will develop and execute a globally consistent CS strategy, build and refine engagement models, and champion exceptional customer satisfaction across the entire ANZ account portfolio.

Requirements

• 15+ years in a customer success or key account management role within a high-tech or SaaS environment
• Proven experience leading and developing teams across multiple seniority levels
• Strong track record in coaching, mentoring, and people development
• Demonstrated ability to build and execute customer-centric strategies that drive measurable commercial outcomes
• Experience managing escalations in collaboration with Sales and Support
• B2B experience, ideally within a technology company

Benefits

• 4 extra 'YOU' days off each year—take a break, no questions asked!
• Company-sponsored volunteering days to give back
• Generous parental leave policies for growing families
• Work from Overseas Policy—explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans
• Monthly wellbeing and technology allowance
• Annual flu vaccinations and skin checks
• Hybrid flexibility—truly flexible, with no mandatory office days!
• A Nearmap subscription (naturally!)
• Unlimited snacks, drinks, and weekly catered lunches at the office
• Showers available for cyclists and gym enthusiasts