Senior Director, Customer Success, Commercial and Government

Nearmap is seeking a Senior Director, Customer Success, Commercial and Government to lead the CSM organization and drive customer satisfaction, retention, and growth. The role involves developing customer-centric account plans, setting operational objectives, and overseeing a high-performing team.

Requirements

• 5+ years of proven management experience
• 10+ years of experience in customer success or key account management
• Experience working with B2B audiences, preferably in a technology or SaaS environment
• Experience in developing and executing customer-centric strategies
• Proven team management experience, with a focus on coaching, mentoring, and conflict resolution

Benefits

• Flexible time off
• 4 extra "YOU" days off each year
• Company-sponsored volunteering days
• Generous parental leave policies
• Work from Overseas Policy
• Discounted Private Health Insurance plans
• Monthly wellbeing and technology allowance