Technical Support Engineer

We are actively looking for Graduate Technical Support Engineers to support customers with Neat hardware and software products. The ideal candidate will be a keen problem-solver with a strong ability to investigate complex issues and a genuine interest in technology.

Requirements

• Handle Level 3 incident tickets end-to-end
• Work with Problem Managers to identify root causes
• Manage urgent and high-priority customer engagements
• Create and maintain product knowledge-base articles and internal tools

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan