Operations Manager
NeoWorkColombia
Posted April 3, 2026
Full Time
About the Company
NeoWork is a premium nearshoring and offshoring partner that builds and manages high-performance dedicated teams for North American clients.
Job Description
We are seeking an Operations Manager to lead a mission-critical intake team for one of our key legal and healthcare partners. As an Operations Manager, you will be responsible for the overall performance, quality assurance, and execution of the account.
Requirements
- 4–7+ years in Operations, Call Center Management, or Intake Management.
- Proven experience leading high-performance teams in a high-volume, performance-driven environment.
- Advanced Excel skills are mandatory.
- Proficiency with CRM and Telephony tools is required.
- Strong stakeholder management skills; you must be able to confidently present performance data and strategy to US-based client leadership in English.
- High-ownership "operator" mentality with meticulous attention to detail.
Benefits
- Health insurance for contractors
- Holiday Extra Pay
- Mental health days
- Performance-based incentives
- Annual review and appraisal process