Operations Manager
NeoWorkColombia
Posted April 3, 2026
Full Time
About the Company
NeoWork is a premium nearshoring and offshoring partner that builds and manages high-performance dedicated teams for North American clients.
Job Description
We are seeking an Operations Manager to lead a mission-critical intake team for one of our key legal and healthcare partners, ensuring precision and speed in handling critical processes from lead intake to client delivery.
Requirements
- 4–7+ years in Operations, Call Center Management, or Intake Management
- Leadership: Proven experience leading high-performance teams in a high-volume, performance-driven environment
- Technical Mastery: Advanced Excel skills are mandatory
- Client Management: Strong stakeholder management skills
- Background (Preferred): Specific experience in Legal, Healthcare, or Sales-driven intake is a significant advantage
Benefits
- Health insurance for contractors
- Holiday Extra Pay
- Mental health days to support well-being
- Performance-based incentives
- Annual review and appraisal process
- Ample opportunities for professional growth and advancement