Customer Experience Associate I

Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. We're seeking a Customer Experience Associate to enhance our customers’ experience at every touchpoint, ensuring they feel heard, understood, and valued.

Requirements

• Own the end-to-end process of solving customer issues, providing sound communication and reassurance via live chat, email, phone, and direct message
• Demonstrate strong communication skills, both written and verbal, to ensure clear, empathetic, and effective interactions with customers
• Become a product expert in our categories to answer all customer questions
• Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements
• Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey

Benefits

• Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones
• Twenty-one (21) days of paid time off (PTO) per year
• 401(k) plan with company match
• Flexible Work From Wherever (WFW) Policy
• Monthly wellness, IT, and commuter stipend
• WFW stipend, so you are able to create a comfortable working environment at home
• Annual education stipend
• Nestig discount, so you can treat you, your family & loved ones!
• Paid parental leave of sixteen (16) weeks after six (6) months of employment