Sr. Manager, Customer Support

NetDocuments is seeking a Senior Customer Support Manager to lead the global Frontline Support teams, ensuring service excellence, cross-functional influence, and continuous improvement across their portfolio. The Senior Manager will shape team capability, operational maturity, and the overall customer experience, working closely with Senior Director of Customer Support, Product, and Engineering leadership.

Requirements

• 4+ years leading Customer Support teams
• 7+ years of experience in a Customer Support organization
• Bachelor's degree or equivalent experience

Benefits

• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn learning with monthly dedicated time to explore