Tasks

Receiving customer complaints, capturing them in the ticket system, independent analysis, and problem-solving

The NetPlans Support is not a classical hotline, but maintains a partnership and very personal customer relationship

Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by the IT support

In the IT support, there are competence teams (e.g. Microsoft, Citrix, VMware, etc.) that provide second or third-level support and have a high level of competence

Due to the great customer proximity, the support team also works conceptually and advises customers on all questions around the IT infrastructure

Many customers are also supported locally on site by the support, i.e. the activity can, depending on the wish, be a mix of internal and external support of our customers

What we expect

You have several years of practical experience in one or more of the following areas:

• Microsoft product portfolio (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
• Storage (IBM, NetApp, Dell, Huawei)
• Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)
• Microsoft Terminal Services or Citrix XenApp/XenDesktop
• Veeam B&R or Veritas Backup Exec
• IT Security (Sophos, Barracuda Networks, Forti)

Benefits

Attractive, performance-based salary model

Unlimited employment contract

Company vehicle with the possibility of private use

Flexible working hours

Comprehensive offers for further education

Regular personal and feedback meetings

Short decision-making processes

Occupational pension provision

About us

Our vision: To effectively, effortlessly, and safely create a working day for companies and their employees using forward-looking IT solutions.

NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies.

Currently, around 400 employees work at 16 locations.

Through our customer proximity, we establish trusting and partnership-like relationships. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.

The appreciative treatment of each other is very important to us at all times, and our corporate culture has always put our employees at the center. We trust our employees, actively promote their potential, and want our employees to be able to bring their own strengths to the best of their abilities and feel good at NetPlans.