IT Service/Support Team Leader
NetPlans GmbHRhineland-Palatinate, Germany
Posted October 20, 2024
Full Time
NetPlans is a professional and ISO-certified cloud and infrastructure solutions company that prioritizes employee well-being and development.
As IT Service/Support Team Leader, you will lead and motivate our customer service teams. You will be the point of contact for the team in the operational daily business and provide assistance, especially in complex technical questions. The development of the team takes place in close cooperation with the technical leader. One of your key tasks is the technical further development of team members. You organize regular training sessions for various subject areas (e.g. IP, DNS, Veeam, Firewall, Microsoft), improve team knowledge and bring new employees to the same performance level.
As IT Service/Support Team Leader, you will ensure optimal customer care during and after project implementation and thus guarantee that communication with customers is implemented in the best possible way. You will report directly to the technical leader and act as an interface to all areas of the company. You will play a key role in ensuring a smooth process of customer support and contribute to developing innovative solutions for technical challenges.
Completed studies in the field of Computer Science, Information Technology or comparable qualification
Experience in technical development and IT support
Leadership experience with proven success record in team leadership
Knowledge of relevant technologies, systems and IT security aspects (e.g. Microsoft Windows Server, Office 365, Entra-ID, Veeam, Sophos, Trend Micro)
Excellent communication and problem-solving skills
Team-oriented work style and ability to motivate and develop employees
Our vision: To create an effective, effortless, and safe working day for companies and their employees using future-oriented IT solutions.
NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of small and medium-sized enterprises. Currently, around 400 employees work at 16 locations.
Through our customer proximity, we create trustful and partnership-like relationships. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.
The appreciative treatment of each other is very important to us at any time, and our corporate culture has always put our employees in the center. We trust our employees, actively promote their potential, and want our employees to be able to use their strengths optimally and feel good at NetPlans.