IT-Administrator Managed Services / IT-Support (m/w/d)
NetPlans GmbHRhineland-Palatinate, Germany
Posted October 20, 2024
Full Time
NetPlans provides professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies.
Acceptance of customer complaints, capture in the ticket system, independent analysis and problem solving
The NetPlans Support is not a classic hotline, but maintains a partnership and very personal customer relationship
Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by the IT support
In the IT support, there are competency teams (e.g. Microsoft, Citrix, VMware, etc.) that provide second or third level support and have a high level of competence
Due to the high level of customer proximity, the support team also works conceptually and advises customers on all matters related to the IT infrastructure
Many customers are also supported on-site by the support team, i.e. the activity can, depending on the customer's wish, be a mix of internal and external support of our customers
You have several years of practical experience in one or more of the following areas:
Attractive, performance-based salary model
Unlimited employment contract
Company car with the possibility of private use
Flexible working hours
Comprehensive offers for further education
Regular personal and feedback conversations
Short decision-making paths
Corporate pension scheme
About us
Our vision: To make the working day of companies and their employees effective, effortless and safe using future-oriented IT solutions.
NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies. Currently, around 400 employees work at 16 locations.
Through our customer proximity, trusting and partnership-based relationships are created. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.
The respectful treatment of each other is very important to us at all times, and our corporate culture has always put our employees at the forefront. We trust our employees, actively promote their potential, and want our employees to be able to bring their own strengths to the fore and feel good at NetPlans.