IT-Administrator Managed Services / IT-Support (m/w/d)

Tasks

Acceptance of customer complaints, capture in the ticket system, independent analysis and problem solving

The NetPlans Support is not a classic hotline, but maintains a partnership and very personal customer relationship

Many of our customers have complex IT/server infrastructures outsourced to us, which are fully managed by the IT support

In the IT support, there are competency teams (e.g. Microsoft, Citrix, VMware, etc.) that provide second or third level support and have a high level of competence

Due to the high level of customer proximity, the support team also works conceptually and advises customers on all matters related to the IT infrastructure

Many customers are also supported on-site by the support team, i.e. the activity can, depending on the customer's wish, be a mix of internal and external support of our customers

What we expect

You have several years of practical experience in one or more of the following areas:

• Microsoft product range (Windows Server, Active Directory, Exchange, MS-SQL, etc.)
• Storage (IBM, NetApp, Dell, Huawei)
• Virtualization (VMware vSphere, Citrix XenServer, MS Hyper-V)
• Microsoft Terminal Services or Citrix XenApp/XenDesktop
• Veeam B & R or Veritas Backup Exec
• IT-Security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti)

Benefits

Attractive, performance-based salary model

Unlimited employment contract

Company car with the possibility of private use

Flexible working hours

Comprehensive offers for further education

Regular personal and feedback conversations

Short decision-making paths

Corporate pension scheme

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About us

Our vision: To make the working day of companies and their employees effective, effortless and safe using future-oriented IT solutions.

NetPlans was founded in 1998 and today stands for professional and ISO-certified cloud and infrastructure solutions tailored to the needs of medium-sized companies. Currently, around 400 employees work at 16 locations.

Through our customer proximity, trusting and partnership-based relationships are created. We want to understand our customers first and then advise them to achieve long-term customer satisfaction.

The respectful treatment of each other is very important to us at all times, and our corporate culture has always put our employees at the forefront. We trust our employees, actively promote their potential, and want our employees to be able to bring their own strengths to the fore and feel good at NetPlans.