Associate Technical Success Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Requirements

• Develop deep expertise in New Relic products and services
• Partner with sales for expansion opportunities with existing customers
• Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic’s value proposition aligned to customers’ business metrics/outcomes
• Identify and resolve critical business and technical issues from customers, partners, and colleagues
• Directly contribute to achieving revenue goals set for the assigned Commercial segment
• Collaborate as part of a broader account team to strategize and address business and technical problems
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Stay current on competitive analysis and market differentiation
• Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base
• Support marketing initiatives such as speaking at industry events, user groups, conferences, and signing up customer references as well as social media campaigns

Benefits

• Flexible workforce model (fully office-based, fully remote, or hybrid)
• Fostering a diverse, welcoming and inclusive environment
• Opportunity to work with a global team of innovators and pioneers
• Professional and business success through a flexible workforce model