Product Support Associate (Entry Level/Fresh Grad)

Newfold Digital is seeking a Product Support Associate to handle inbound customer calls, provide excellent customer experience, and work on a shifting schedule. This is an entry-level position open to fresh graduates in IT, Computer Science, or related fields.

Requirements

• Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.
• Configures and troubleshoots basic errors with domain names and associated products.
• Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
• Discusses call monitoring feedback with supervisor to improve performance.

Benefits

• Competitive HMO benefits
• Punctuality Bonus
• Generous Vacation policy