ServiceNow Practice Strategist – Telecom

NewRocket is seeking a ServiceNow Practice Strategist - Telecom to lead the successful delivery of ServiceNow solutions and services for large client programs. As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects.

Requirements

• 8-12 years' experience at a SaaS, PaaS, or Enterprise Software Development Company
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture
• Experience with TSM, TNI, ITSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.)
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart)
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan