Customer Helpdesk Specialist for Onboarding eCom
NexiGreater Poland Voivodeship, Poland
Posted April 9, 2026
Full Time
About the Company
Nexi, formed from the merger of Nexi, Nets, and Sia, is a leading European digital payments provider operating in over 25 countries. Offering comprehensive, secure, and intuitive payment solutions for individuals, businesses, and financial institutions, Nexi aims to drive Europe's transition to cashless transactions through innovative technology and sustainable practices. The company is distinguished by its global scale, local presence, and commitment to simplifying and securing digital payments.
Job Description
Join Nexi as a Customer Helpdesk Specialist for Onboarding eCom and shape the future of digital payments. You'll work in a collaborative and forward-thinking team, supporting merchants across Europe and ensuring smooth onboarding processes, regulatory compliance, and high-quality customer experience.
Requirements
- Minimum 2 years of experience in customer service, payments, risk, KYC/AML, or similar operational roles
- Strong experience in B2B customer support, including phone and email communication
- Hands-on experience with ticketing systems, transactional platforms, or financial back-office tools
- Ability to analyze documents and data, draw conclusions, and assess basic risk
- Availability to work in a shift system (including weekends)
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
- Hybrid work model: Combine office collaboration in Poznań with remote flexibility