We are a leader in specialty healthcare technology solutions, seeking a Sr. Product Operations Lead to drive efficiency and effectiveness of our product development processes.
Requirements
- Process optimization: Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processes.
- Cross-functional collaboration: For product operations and processes, collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and execution.
- Project management: Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases.
- Data analysis and reporting: Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders to help them manage the respective area effectively.
- Financial spend and investment tracking: Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts.
- Customer insights: Develop and maintain a customer insights framework (inclusive of feedback, product usage, and owned products, etc.) for Product Development and cross-functional teams to draw actionable insights for shaping business and product decisions.
- Risk management: Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress tracking.
- Innovate: Identify and leverage appropriate AI capabilities to improve and automate processes.
- Coach: Be an advocate and coach for the Product team, helping the team develop skills and operate with focus, efficiency, and best practices.
- Training & development: Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeed.
- Empower: Provide guidance on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation.
- Product roadmap support: Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives.
- Stakeholder communication: Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks.
Benefits
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off
- 11 paid holidays
- Your Day Your Way - Celebrate a day of cultural or social significance to you
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave (After 6 months with the company)
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Nextech Luminary Peer Recognition Program
- Wellness Program including discounts on medical premiums
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
