Customer Expansion Account Manager (Small Business)

Redefine the future of customer experiences by partnering with Nextiva to deliver amazing experiences to their customers. As a Customer Expansion Account Manager, you will identify opportunities to grow existing customer relationships and deliver meaningful solutions using Nextiva's AI-powered customer experience platform.

Requirements

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (revenue, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify complex concepts, advanced English fluency required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and develop your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools

Benefits

• Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Life Insurance (24 times your monthly salary)
• 10 personal days before the first anniversary, 12 vacation days on the first anniversary, and 5 personal days annually thereafter in addition to vacation time
• 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement