Nextiva is seeking a Strategic Partner Manager to drive growth across its strategic partner ecosystem, focused on AI-powered customer engagement CX, CCaaS, UCaaS, and solutions. The ideal candidate has 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
Requirements
- 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.
- Proven experience managing and growing strategic partner relationships.
- Strong understanding of the technology advisor/TSD ecosystem.
- Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space.
- Experience working cross-functionally with sales, marketing, operations, and enablement teams.
- Strong forecasting, pipeline management, and organizational skills.
- Experience using Salesforce and business reporting tools.
- Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management.
- Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes.
- Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities.
- Excellent communication, presentation, and relationship management skills.
- Ability to travel approximately 50%.
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program (EAP) and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
