Strategic Partner Manager (West)

Nextiva is seeking a Strategic Partner Manager to drive growth across its strategic partner ecosystem. The ideal candidate will have 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology.

Requirements

• 5+ years of experience in channel sales, partner management, or strategic alliances within UCaaS, CCaaS, CX, contact center, or AI-powered communications technology
• Proven experience managing and growing strategic partner relationships
• Strong understanding of the technology advisor/TSD ecosystem
• Existing relationships with key channel organizations and partners within the UCaaS/CCaaS space
• Experience working cross-functionally with sales, marketing, operations, and enablement teams
• Strong forecasting, pipeline management, and organizational skills
• Experience using Salesforce and business reporting tools
• Experience using AI-enabled productivity tools such as Microsoft Copilot or similar technologies to improve communication efficiency and workflow management
• Ability to understand and articulate how AI and automation improve customer experience, operational efficiency, and partner outcomes
• Curiosity and openness toward emerging AI workflows, automation, and analytics capabilities
• Excellent communication, presentation, and relationship management skills

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement