Technical Support Representative (M-F/Night Shift)

Nextiva is redefining the future of customer experiences through its conversation-centric platform. As a Technical Support Representative, you will provide daily support to customers/users of various technology systems, communicate in a professional manner, and maintain detailed records of daily interactions. Nextiva is a forward-thinking company that values customer obsession, innovation, and meaningful connections.

Requirements

• Advanced English proficiency (C1–C2 level), both spoken and written
• 2+ years customer service experience, preferably in a call center, technical support or help desk environment
• Hardware and/or networking knowledge preferred
• Patient, conscientious, and interact with customers in a professional manner
• Quick to identify problems, form solutions, and execute step-by-step troubleshooting procedures
• High attention to detail
• Working knowledge of PC and Mac operating systems and Microsoft Office Applications
• Ability to regularly work a night shift

Benefits

• Comprehensive medical coverage
• Life insurance
• Disability insurance
• Traumatic injuries insurance
• Critical diseases insurance
• Paid Time Off (PTO)
• Paid Sick leave
• Paid parental leave
• Paid holidays
• Employee Assistance Program
• Wellness initiatives
• Ongoing learning and development opportunities
• Career advancement