Makati, Philippines
Posted January 6, 2026
Full Time
About the Company
Nexus Recruitment Group is a leading recruitment consultancy that specializes in placing high‑potential talent across technology, finance, and healthcare sectors. Leveraging a data‑driven sourcing model and a proprietary AI‑powered matching platform, the firm delivers bespoke talent pipelines tailored to each client’s culture and performance needs. Its distinctive edge comes from a global network of industry specialists, a consultative partnership approach, and a strong commitment to diversity and inclusion. In addition to placement services, Nexus offers employer branding, workforce analytics, and talent‑development programs to help organisations build resilient, future‑ready teams.
Job Description
We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.
Requirements
- Respond to customer inquiries regarding products, services, and account-specific programs
- Resolve issues, de-escalate dissatisfied clients, and escalate calls when necessary
- Track and document call-related details for auditing and reporting purposes
- Maintain and update customer information in company systems
- Assist with credit card authorizations and processing as needed
- Support service upgrades and identify opportunities to enhance the customer experience
