IT Support Analyst
NFPEngland, United Kingdom
Posted April 21, 2026
Full Time
About the Company
NFP is a company with over 1,000 people in the UK and Ireland and over 8,000 employees worldwide. It specializes in helping businesses in four core areas: Insurance, Health and safety, Employee benefits, HR, people and talent.
Job Description
We’re hiring for an IT Support Analyst to support our growing Technology team! The role involves providing technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service. The position will support the end users in all offices.
Requirements
- Outstanding customer service skills
- Good knowledge of current Windows Operating System
- Good knowledge of Microsoft 365 office suite
- Experience with PC hardware build and troubleshooting
- Familiarity with Apple & Android mobile devices
- Own transport as this role supports multiple sites
- Experience of ServiceDesk (preferable)
- Experience in OpenGI or Applied Epic applications would be preferable
- BA or BS degree preferred or equivalent experience
- 3+ years of experience working for a corporate level service desk
Benefits
- Matched employer pension contributions
- Life Assurance and Group Income Protection
- Lifestyle discounts for well-known brands
- Opportunity for hybrid working
- Generous annual leave allowance
- Comprehensive Private healthcare
- Healthcare cash plan
- Additional days off throughout the year to focus on your wellbeing
- Numerous charity fundraising challenges and events throughout the year
- Opportunities to volunteer and give back to the community
- Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work
