AI Solution Strategist

AI Solution Strategist role involves operating at the crossroads of AI product strategy, pre-sales and customer success, defining, developing and launching conversational AI agents that power large volumes of live customer interactions. The role requires strategic thinking with hands-on agent design, fluency in business context and technical execution.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience)
• An MBA or similar experience combining technology and business operations is a notable advantage
• Proven ability to juggle multiple high-stakes projects at once
• History of rallying cross-functional teams toward delivery in demanding environments
• Solid grasp of software development fundamentals, product management, and engineering workflows
• Experience with conversational design principles and customer experience strategy
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes
• Sharp written and verbal communicator
• Can distill complex technical detail into clear, actionable language for non-technical audiences
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams

Benefits

• Flexible working hours
• Opportunities for career growth and development
• Competitive salary and benefits package