We’re seeking a dynamic Business Operations Project Manager to join our Global Customer Operations team, focusing on post-sales units like services, support, and business partners. The role involves leading end-to-end process improvement projects, managing operational issues, and driving new process rollouts through workshops and training.
Requirements
- At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
- Excellent understanding of business processes
- Experience in leading discovery, solution suggestion and implementation phases in projects
- Hands-on experience with corporate applications (like SFDC, Service Now, etc.)
- Experience in writing business requirement documents
- Self-learning capabilities, via reading, interviewing and data analysis
- Managerial skills and experience in matrix management
- Experience leading multi-activities in parallel
- Experience working closely with IT
- Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
- Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
- Highly organized, dynamic and self-motivated team player with a flexible and creative approach
- Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
- Experience in Consulting company - an advantage
- Knowledge in Professional Services & Support processes and systems – an advantage
