Director, Partner Success GSI/BPO
NICEUnited States
Posted April 9, 2026
Full Time
About the Company
NiCE Ltd. is a software company that provides customer experience, financial crime, and public safety solutions.
Job Description
NiCE is seeking a Director, Partner Success GSI/BPO to lead a global team of Partner Success Managers and Implementation Engineers. The role involves driving strategic success at the highest levels, ensuring consistent global partner experience, and maintaining deep relationships with large enterprise partners across regions.
Requirements
- 10+ years in Partner Success, Customer Success, Global Account Management, or related leadership roles
- Proven experience leading global teams across multiple regions and time zones
- Deep understanding of GSI and/or BPO delivery models and partnership structures
- Strong executive communication skills with experience managing large, strategic enterprise relationships
- Ability to influence senior stakeholders and navigate complex, matrixed organizations
- Technical aptitude and experience partnering with engineering or implementation organizations
- Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance