Director Product Management

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. As Director of Product Management for Agent Copilot, you will own the product vision and strategy for how AI agents augment human agents in the contact center and beyond. You will lead a cross-functional team to ship products that materially improve agent performance, reduce handle time, and accelerate onboarding for some of the world's largest enterprises.

Requirements

• 10+ years in product management with 5+ years in a senior or director-level role at a SaaS or enterprise software company
• Deep domain expertise in contact center / CX technology, or adjacent enterprise AI products
• Demonstrated experience shipping AI/ML-powered products at scale, ideally involving LLMs, copilots, or intelligent assistants
• Strong technical fluency: comfortable engaging with engineering teams on architecture, model selection, RAG pipelines, and system integration
• Track record of leading cross-functional teams through ambiguity and delivering measurable business outcomes
• Excellent executive communication skills with the ability to simplify complex technical narratives for senior leadership and customers