Implementation Engineer

At NiCE, we’re ambitious and game changers. We set the highest standards and execute beyond them. Implementation Engineers collaborate with clients to implement NICE products and integrate them into their business processes.

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, or a related field
• 3+ years of experience in implementing SaaS solutions, preferably in the contact center or telecommunications space
• Previous experience in project implementation, customer service, or technical support is required
• Experience in client-facing implementation is essential
• Knowledge of programming languages, such as JavaScript, HTML, Perl, or Java
• Experience with APIs, webhooks, and integrating third-party systems
• Familiarity with IVR systems and contact center workflows
• Basic knowledge of Data Base and writing SQL queries
• Proficiency in troubleshooting and problem-solving in complex technical environments
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Self-motivated with strong organizational and time management skills

Benefits

• Flexible work environment
• Opportunities for growth and career advancement
• Competitive salary and benefits
• Employee relocation sponsored
• Generous Paid Time Off
• 401k Matching