Lead Voice Engineer

NiCE is seeking a Lead Voice Engineer to ensure the overall operability of the NiCE voice network, troubleshoot and maintain the voice & VoIP infrastructure, and collaborate with colleagues and customers to understand, design, and implement enterprise-wide solutions.

Requirements

• Troubleshooting and maintenance of voice network infrastructure
• Design and implementation of enterprise-wide solutions
• Collaboration with colleagues, customers, and vendors
• Hands-on expertise in proof-of-concepts and new initiatives
• Routine maintenance of voice network infrastructure
• Escalation resolution with other teams
• Configuration of Ribbon Communications and AudioCodes telephony systems and SBCs
• Disaster recovery planning and implementation
• Trouble shooting and responding to network outages and events

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development