Lead Voice Engineer

Lead Voice Engineer ensures the overall operability of the NiCE voice network, troubleshooting, maintaining, and growing the voice network, building/installing new customers, and streamlining current processes.

Requirements

• Bachelor’s degree in Telecommunications or a related field, or equivalent work experience.
• 8+ years of experience in telecommunications.
• Expert-level knowledge of VoIP and SIP protocols.
• Expert-level experience with Session Border Controllers in carrier-grade environments.
• Advanced administration and management skills with Ribbon Communications/Sonus (SBC and PSX) or AudioCodes.
• Strong understanding of call routing principles, including quality metrics, Least Cost Routing, and Number Portability.
• Proficiency with network sniffer technologies and capture tools (e.g., Wireshark, Empirix).
• Familiarity with network monitoring and management systems.
• Command-line knowledge of UNIX/Linux operating systems.
• Experience with trouble ticket systems such as Remedy or ServiceNow.
• Knowledge of WebRTC, TLS, and SRTP protocols.
• Solid understanding of IP networks and concepts (TCP/IP, subnetting, routing, VLAN, IPSEC, DNS, DHCP, etc.).
• Excellent communication and teamwork skills.
• Self-starter with strong problem-solving abilities, thriving in high-paced, high-pressure environments.
• Flexibility to work off-hours, weekends, or as part of a 24/7 on-call rotation schedule.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance