At NiCE, we are seeking a Manager, AI Adoption COE to lead a team responsible for driving measurable adoption, consumption, and business value across our AI customer base. This is a people leadership role focused on ensuring customers achieve sustained usage and operational impact from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI.
Requirements
- Lead and develop a team of AI Adoption Consultants
- Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
- Build and improve repeatable adoption playbooks, scorecards, and operating rhythms
- Partner with internal teams to remove blockers and accelerate customer time-to-value
- Translate AI usage into business value, operational KPI improvement, and executive-ready narratives
- Manage, coach, and develop a team of AI Adoption Consultants
- Set clear expectations, inspect quality of work, and drive a high-performance culture
- Support hiring, onboarding, capability building, and talent development
- Ensure team execution is aligned to customer outcomes and business priorities
- Lead adoption strategy across a portfolio of enterprise AI customers
- Ensure customers achieve sustained usage targets and measurable business impact
- Identify adoption gaps, usage risks, and underconsumption patterns, and drive recovery plans
- Oversee adoption scorecards, account reviews, and executive-ready action plans
- Reduce time-to-value and improve adoption consistency across the portfolio
- Guide teams in embedding AI into contact center workflows, agent routines, and customer journeys
- Help customers redesign processes to improve containment, reduce manual effort, and increase productivity
- Ensure AI solutions are operationalized, not just deployed
- Partner with Customer Success, Product, Engineering, Delivery, Sales, Education, and Support teams to accelerate adoption outcomes
- Escalate systemic blockers and influence action across internal stakeholders
- Bring customer insights and Day 2+ feedback into product and process improvement discussions
- Connect AI adoption to contact center KPIs and business outcomes
- Help customers and internal stakeholders understand the operational and financial impact of AI
- Support executive business reviews with clear, data-driven insights and recommendations
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
