Product Customer Success Manager, CX

Product Customer Success Manager, CX. We're looking for a customer-facing professional with strong data analysis skills to partner with enterprise clients and ensure they realize business value from our Proactive AI Agent.

Requirements

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders
• Bachelor’s degree
• Experience managing complex, customer-facing projects
• Experience creating customer-facing or internal technical specifications or requirements documentation in support of implementations
• Strong analytical skills; comfortable working with raw or imperfect data in Excel or similar tools
• Ability to explain data-driven insights clearly to non-technical audiences
• Experience working with large, process-driven organizations
• Strong communication and stakeholder management skills
• Commercial awareness and comfort supporting renewal and expansion motions

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Relocation assistance
• Generous parental leave