Senior Customer Success Manager
NICEUnited States
Posted February 23, 2026
Full Time
About the Company
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.
Job Description
The Customer Success Manager role involves ensuring Cognigy's customers are supported and guided through their journey with implementing Cognigy's products, with a focus on delivering expected outcomes and expansion. The role requires extensive experience with enterprise software solutions, expertise in customer needs identification, and the ability to articulate the strategic business value of Cognigy's solutions. The manager will also define and track customer success metrics, design and implement effective customer retention strategies, and work in close synergy with sales and technical teams to drive customer loyalty and satisfaction.
Requirements
- At least 5 years of experience in the software industry as a Customer Success Manager
- CCaaS, AI or conversational AI a MUST
- Deep understanding of strategic business value in the software industry
- Exceptional communication skills
- Analytical and structured approach to problem-solving
- Openness to travel up to 20% of the time within the USA
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
