Senior DevOps Engineer, CX

NiCE is seeking a Senior DevOps Engineer to design, implement, and manage highly available and scalable AWS infrastructure. The ideal candidate will have 5-8 years of experience in DevOps or Cloud Engineering and be proficient in AWS, Terraform, and CloudFormation.

Requirements

• Design, implement, and manage highly available and scalable AWS infrastructure
• Use Terraform or CloudFormation to build and maintain Infrastructure as Code (IaC) for consistent, repeatable provisioning
• Manage configuration, networking, and access policies across cloud environments
• Develop, maintain, and enhance CI/CD pipelines using Jenkins and GitHub Actions & Workflows
• Automate build, testing, and deployment processes to reduce manual effort and improve release velocity
• Implement automated rollback, approval gates, and environment promotion workflows
• Experience with managing EKS clusters including provision, scaling, and troubleshooting Kubernetes networking and security in AWS
• Containerize applications using Docker and deploy via ECS or EKS
• Experience with configuring and fine-tuning observability stacks (Prometheus, Grafana, OTEL) for efficient monitoring, alerting, and troubleshooting at scale
• Experience with leveraging AI tools (e.g., GitHub Copilot) to assist in coding, testing, and automating DevOps tasks
• Experience in integration of AI-driven automation tools into CI/CD pipelines and Kubernetes management

Benefits

• Generous Paid Time Off
• 401k Matching
• Relocation Assistance
• Tuition Reimbursement