
Job description
The Senior Software Engineer is a customer-facing role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NiCE ecosystem.
Design, build and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and workflows.
Strong understanding of AI and NLP technologies, including LLMs, RAG, AI agents, GPTs, and Copilot-style assistants.
Company

Tech, Software & IT Services • Public Safety
Nice North America delivers AI‑driven customer experience solutions that prioritize people and enable organizations to automate end‑to‑end interactions. Their purpose‑built platforms combine customer service automation, proactive outreach, omnichannel recording, and workforce optimization to create seamless, secure, and intelligent customer journeys. By integrating cloud, real‑time authentication, and workforce augmentation, Nice empowers teams to act faster, reduce friction, and achieve measurable performance gains. Trusted by enterprises across more than 150 countries, Nice’s scalable, data‑centric approach distinguishes it as a leader in AI‑powered customer engagement and workforce management.
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