Senior Technical Account Manager

NiCE is looking for a Senior Technical Account Manager to join their team in Manila, Philippines. The role involves managing enterprise-level accounts, collaborating with cross-functional teams, and driving company growth. The ideal candidate will have 10+ years of experience in customer account relationship management, 5+ years of successful Enterprise Account Management, and strong communication and presentation skills.

Requirements

• Bachelor’s degree in Business Management or related field, or equivalent work experience
• 10+ years in customer account relationship management
• 5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management
• Strong communication and presentation skills with both C-level and operational stakeholders
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills
• Professional judgment, business acumen, and ability to work in a matrix-reporting environment
• Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure
• Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation

Benefits

• NiCE-FLEX hybrid work model
• Opportunities for growth and professional development
• Collaborative and creative work environment
• Equal opportunity employer