Solution Architect

We are looking for a Solution Architect to design Agentic AI solutions integrated with Enterprise platforms. The role involves leading teams through pre-sales design, ensuring scalability/security, and playing a pivotal role in the handover between sales and service teams.

Requirements

• Experience in architecture, solution design, and CCaaS technologies
• Deep expertise in Conversational AI, Generative AI, and Agentic solutions
• Strong analytical, problem-solving, leadership, and communication skills
• Ability to translate complex business needs into technical designs and ROI
• Proficiency with Agile methodologies and enterprise governance
• Familiarity with major CCaaS vendors, AI/ML, and integration patterns