Specialist Professional Services Engineer

Join NiCE as a Professional Services Engineer and be a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This role combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.

Requirements

• Bachelor’s degree in technical or business field or equivalent work experience
• Total 8+ years and Minimum 3 years’ experience with Product implementation & integration
• Experience with NiCE WFM,Engage, CXone, RTA is a plus
• Experience with Advanced Solutions – Recording/Telephony Integrations, MDC, LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance