Technical Account Manager (Customer Success Manager)

We're looking for a Technical Account Manager to join our team. As a seasoned account management and technical resolution professional, you'll be responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. You'll work collaboratively across internal teams to provide clients with exceptional technical support and customer service.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, or a related field
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills
• Excellent customer service and communication skills, with fluency in both written and verbal communication
• Ability to multitask effectively and thrive in a fast-paced environment
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance