Technical Account Manager

The Technical Account Manager (TAM) plays a crucial role in ensuring customer satisfaction and retention within our Service team, nurturing and growing existing customer relationships by providing exceptional technical support, proactive guidance, and strategic account management.

Requirements

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
• Proven experience in a technical account management, customer support, or technical sales role, preferably within the industry industry.
• Strong technical aptitude and understanding of relevant technologies, products, or services.
• Excellent communication, interpersonal, and presentation skills, both written and verbal.
• Ability to build and maintain strong customer relationships.
• Strong problem-solving and analytical skills.
• Experience with CRM software (e.g., Salesforce) is a plus.
• Ability to work independently and as part of a team.
• Passion for delivering exceptional customer service.