Customer Operations Specialist

NinjaHoldings is seeking a Customer Operations Specialist to provide exceptional customer service and support to NinjaCard branded accounts. The ideal candidate will have strong customer service acumen, multi-tasking skills, and excellent problem-solving abilities.

Requirements

• High school diploma, or equivalent experience. Bachelor's degree preferred
• 3+ years of experience in customer service and/or collections, prior call center experience is a plus
• Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
• Demonstrated ability to multi-task extensively, excellent attention to detail
• Must be able to work Monday-Friday 8:00am-5:00pm
• Comfortable using new technology and have a proven ability to excel in a remote work environment

Benefits

• PTO & Paid Holidays
• Health, dental and vision insurance
• 401(k) with matching
• Work from home opportunities
• Fun, fast-paced work environment
• Dynamic start-up culture