Customer Operations Specialist - Bilingual
NinjaHoldingsIllinois, United States
Posted May 7, 2026
40000 - 40000 USD
Full Time
About the Company
NinjaHoldings, founded in 2017, delivers consumer finance solutions through its CreditNinja and NinjaCard brands, offering digital banking and lending products designed for individuals often overlooked by traditional institutions. The company enhances financial empowerment by providing incentives, rewards, and educational guidance to help users improve their financial health. In addition, its EDGE brand supplies businesses with customized underwriting, fraud detection, and analytics services, enabling deeper customer insights. With a remote‑first, lean team based in Chicago and Miami, NinjaHoldings positions itself as an innovative disruptor in the consumer finance and fintech landscape.
Job Description
NinjaHoldings is looking to add a Customer Operations Specialist to their team. The role is responsible for guiding applicants through the application process, supporting day-to-day operations, and providing customer service for all NinjaCard branded accounts.
Requirements
- High school diploma, or equivalent experience. Bachelor's degree preferred
- 3+ years of experience in customer service and/or collections
- Comfortable being on the phone, using a headset all day
- Excellent communication and active listening skills with a proven history of professionalism and empathy in customer interactions
- Demonstrated ability to multi-task extensively, excellent attention to detail
- Ability to communicate professionally, with maturity and self-confidence
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
Benefits
- PTO & Paid Holidays
- Health, dental and vision insurance
- 401(k) with matching
- Work from home opportunities
- Fun, fast-paced work environment
- Dynamic start-up culture