Reservations Agent

The Reservations Agent is responsible for all room reservation related duties and support of the front desk as needed. This position will also provide support to the Director of Sales as needed.

Requirements

• Supervise all room reservation activity under the direction of the Assistant Director of Front Office
• Respond to email reservation requests within four hours
• Answer the phone within three rings for incoming reservations and front desk calls
• Maintain distribution channels and the booking engine including consortia, OTA, and booking engine
• Enter group rooming lists, manage reservation due dates, available rooms, and facilitate a weekly 'pick-up' meeting
• Process the monthly commissions report and work with accounts payable to ensure timely payment
• Assist with In-Room dining requests, restaurant reservations and other guest requests as needed
• Facilitate VIP and long-term stays in a timely manner to support hotel and Ryokan guests
• Maintain PMS system health consistent with Nobu brand data standards
• Provide support to Front Office as needed including, but not limited to, front desk coverage
• Utilize the Nobu App chat functionality to support guest service