Senior Support Engineer
NoibuOttawa, Ontario, Canada
Posted March 18, 2026
80000 - 90000 USD
Full Time
About the Company
Noibu is an ecommerce performance and error monitoring platform that helps teams detect, investigate, prioritize, and resolve revenue-impacting errors on their websites. By focusing on AI-driven bug detection, conversion optimization, and real-user monitoring, Noibu enables ecommerce teams to enhance customer experience and grow revenue without getting bogged down by technical issues.
Job Description
As a Senior Support Engineer at Noibu, you will be a cornerstone of our merchant support organization, owning complex technical escalations, shaping support systems and processes, and driving the quality of the customer experience. You will work directly with ecommerce merchants to resolve highly technical issues, and collaborate closely with Customer Success Managers, Solutions Engineers, to ensure merchants are getting maximum value from the platform.
Requirements
- 2+ years of experience in a technical or engineering support role, resolving complex technical issues for external customers or merchants.
- Strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies, including experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP.
- Experience working in an ecommerce environment and are familiar with ecommerce platforms such as Shopify, Magento, Salesforce Commerce Cloud (SFCC).
Benefits
- Unlimited Time Off
- Flexible Working Style
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
- Retirement Plan
- Visa Sponsorship
- Relocation Assistance
- Comprehensive Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account (FSA)
- 401(k) Matching
