Lead Support Specialist

Northbeam is building the world's most advanced marketing intelligence platform and is looking for a Lead Support Specialist to join their team. The ideal candidate will have 3+ years of experience in Customer Support, Technical Support, or Customer Success, and a background or working knowledge of digital marketing, analytics, or marketing technology.

Requirements

• 3+ years of experience in Customer Support, Technical Support, or Customer Success
• Experience supporting Software as a Service (SaaS) products
• Background or working knowledge of digital marketing, analytics, or marketing technology
• Experience working directly with customers in a fast-paced, high-touch environment
• Excellent written and oral communication skills, with the ability to adapt messaging for technical and non-technical audiences
• Strong ability to explain complex or technical concepts in clear, easy-to-understand language
• Proficiency in Microsoft Office Excel
• Strong analytical and problem-solving abilities
• Strong organizational and time management skills
• Comfortable operating with ambiguity, limited structure, and evolving processes
• Ability to manage multiple customer conversations and priorities simultaneously

Benefits

• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• $500 work-from-home stipend